Frequently Asked Questions

Everything you need to know about using LifeLine — from requesting blood to earning your first certificate.

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Getting Started

What is LifeLine?+

Is LifeLine free to use?+

Do I need an account to view blood requests?+

How do I create an account?+

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How do I post a blood request?+

What happens after I submit a request?+

What do the urgency levels mean?+

Can I share the blood request on WhatsApp or social media?+

What does "Partially Fulfilled" mean?+

How do I mark my request as completed?+

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How do I register as a donor?+

How often can I donate blood?+

How do I record a donation I already made?+

What is the "I Donated" button on request cards?+

Can I set myself as unavailable temporarily?+

Will I get a certificate for donating?+

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How do I search for donors?+

Why can't I see donor phone numbers?+

How do I find blood banks near me?+

How current is the blood bank stock information?+

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How do push notifications work?+

Why am I not receiving notifications?+

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How does the leaderboard work?+

How do I appear on the leaderboard?+

How do I download my donation certificate?+

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Who can see my personal information?+

Can I edit my profile?+

How do I delete my account?+

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Our team responds within 24 hours.